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ChatBot AI automation software

LiveChat is a customer communication tool from Text that helps businesses speak with website visitors in real time. A chat widget can be added to websites and online stores so support or sales teams can answer questions, collect contact details, and guide customers during a purchase. The workspace organizes conversations, agent availability, customer history, and performance reports in one place. Teams can use saved replies, routing rules, tags, and automated greetings to handle common situations more consistently. LiveChat also connects with popular ecommerce, help desk, analytics, and customer-management services, allowing conversation data to fit into existing workflows. Managers can review response times, chat volume, staffing patterns, and customer feedback. The product works for small companies as well as larger service teams with multiple agents. Businesses often use it for customer support, lead qualification, onboarding, and sales assistance when email or contact forms would be too slow as customer needs change.

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